| Q. |
How do I make my room
reservation ? |
| A. |
To make reservations, please
use our Secured Online Reservation Form available
on this website. Please ensure that you furnished
all the required information as specified on the Reservation
Form. |
| Q. |
When I submit my reservation
form, where does my request go? |
| A. |
It will go to our Reservation
Department. |
| Q. |
How long will it take
the Hotel to respond to my reservation request? |
| A. |
Within 24 hours and not later
than 36 hours. If you do not receive your respond
with 36 hours, please e-mail back to us at maxcarry@tm.net.my |
| Q. |
I don't have 24 hours
to wait for confirmation. What can I do? |
| A. |
|
| Q. |
What happen if after
36 hours we do not receive any respond from you? |
| A. |
As you are aware this booking
is via online and there are many possible factor that
your reservation does not reached us may be due to
server’s error or due to some other technical problem.
Please e-mail back to us at maxcarry@tm.net.my
to enquire about your reservation. |
| Q. |
How do I know my reservation
is confirmed? |
| A. |
When you received our acknowledgement
via the e-mail or fax within 24 hours and not later
than 36 hours. Reservations are deemed secured if
guaranteed with credit card or a prepaid Cash Deposit
into the hotel's Bank Account. |
| Q. |
After filling up and
submission of my Reservation Form how do I know if my
reservation is confirmed? |
| A. |
Within 24 hours and not later
than 36 hours, you will be contacted by e- mail informing
you on the status of your reservation. |
| Q. |
How do you respond
back to us on our confirmation ? |
| A. |
We shall be responding back
to you via e-mail. We do not call or we do not fax to
you unless requested to do so. Please ensure that you
furnish to us an accurate e-mail address/es. |
| Q. |
We seem to unable to
locate your telephone number on this website ? |
| A. |
This website and the rates
displayed on this website are specially formulated
for Internet Booking Only. Guest that calls in at
the hotel shall not be entitled to our Internet Promotional
Rates. This is the reason why we do not furnish Telephone
contact. |
| Q. |
What happens if I encounter
problem with my reservation upon checking-in? |
| A. |
It is advisable for you to
quote your confirmation number if you were given one
but if you were not, it would be advisable for you
to print out the confirmation letter and bring along. |
| Q. |
What do I need upon
checking-in ? |
| A. |
If you are given a confirmation
number please quote it during checking- in and if you
do not it would be advisable for you to print out the
confirmation letter and bring along. |
| Q. |
How far ahead should
I make the reservations? |
| A. |
At least 72 hours before arrival
date. |
| Q. |
Is it advantages for
us to book early ? |
| A. |
Yes it would as most of the
time we are always fully booked. In order not to get
disappointed please make your booking as early as
possible. |
| Q. |
During the reservation
I gave my credit card details but upon checking in I
decide to pay cash. Is this possible ? |
| A. |
Yes this is possible. We do
not collect payment online. We do not deduct from
your credit until you arrive at the hotel/resort,
the credit card details is merely to guarantee your
reservation only. You may pay cash upon check in instead. |
| Q. |
What are the means
for us to guarantee our booking ? |
| A. |
To guarantee your booking we
would request for your credit card details. For those
without credit card details we would instruct then
to make a cash deposit into the house’s bank account.
Please indicate in the Reservation Form that you wish
to pay by Cash. |
| Q. |
Which would you prefer
us to use to guarantee our reservation, by Credit Card
or Cash Deposit ? |
| A. |
Depending where you are from,
if you are from Overseas we would prefer Credit Card
due to the troublesome procedures of having to go
to the nearest compatible banks to make the cash deposit.
To make your reservation and confirmation process
easier and faster we would prefer Credit Card. |
| Q. |
If we do not have a
Credit Card can we make our reservations via your Online
Reservation Form and what are the procedures ? |
| A. |
Yes you can make your reservations
via our Online Reservation Form. The procedures would
be as follows. You are to fill up our Online Reservation
Form and please indicate to us that you are paying
by Cash. We shall give you further instruction on
how to make your Cash Deposit into our hotel/resort
Bank Account during the confirmation stages. |
| Q. |
Do you collect payment
during the Reservation stages ? |
| A. |
No we do not collect payment
during the reservations stages. During reservation
stage we need your credit card details for the main
reason to guarantee your reservation. |
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| Q. |
How do I change or
cancel my reservations ? |
| A. |
Through the telephone, facsimile
or e-mail. Please specify your Confirmation Number,
Name, Hotel/Resort, Check In Date and Check Out Date.
We would prefer by e-mail as it is faster to do so. |
| Q. |
What is you hotel/resort's
Cancellation Policy and what are the penalty if we defaulted
? |
| A. |
Our Cancellation Policy and
Penalty Charges if any, are contained within this
website either on the Accommodation or Room &
Rates or Promotional Packages Page. Please look for
these information within this site. |
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| Q. |
What credit card types
are accepted for guarantee/deposit or payment at your
hotel/resort ? |
| A. |
Any major credit card is acceptable
here. |
| Q. |
Do your hotel/resort
accept Visa Electron Card ? |
| A. |
No we do not accept Visa Electron
Card. |
| Q. |
When do I have to include
my credit card number? |
| A. |
When you fill up our Secured
Online Reservation Form to guarantee your reservations. |
| Q. |
Is it safe to use my
credit card? |
| A. |
Yes, Our Secured Online Reservation
Forms are encrypted. |
| Q. |
Why do you need my
credit card number and expiry date? |
| A. |
To guarantee the reservation
during peak period or late arrival. |
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| Q. |
Based on the rates
offered on your website, is it possible for us to ask
for special discount ? |
| A. |
Rates portray on this website
are our Internet Promotional Rates. It is the discounted
rates meant for Internet booking only. Only bookings
made via this website are entitled to these Internet
Rates. |
| Q. |
What about special
discounts? |
| A. |
No discount will be given based
on these Internet Promotional Rates. Please look for
our Promotional Packages if any. It would be cheaper. |
| Q. |
We are Airlines Staffs,
are we entitled to Airlines Rates? |
| A. |
We do not have rates for Airlines
staffs, please make booking through your respective
airlines for rates accorded to the respective airlines
if any. Our rates are Promotional Internet rates. |
| Q. |
We are Malaysian Government
Staff, are we entitled to special rates ? |
| A. |
No. Our rates are special Internet
Promotional rates. Please check with the respective
department if there are any special rates accorded
to Malaysian Government staffs. |
| Q. |
We are Government Employees
of a Foreign Government, are we
entitled for a special rates ? |
| A. |
No. We do not have any special
rates for Government Employees from a foreign government. |
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| Q. |
What are the directions
to the Hotels? |
| A. |
Our location map is available
on our location webpage within
this site. |
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| Q. |
Is there a hotel shuttle
service to/from the airport? |
| A. |
Yes we do have our Airport
Transfer Vehicle but it is chargeable. Please indicate
in the reservation form that you require the Airport
transfers. We shall give you the quotation for Airport
Transfer during the confirmation of your bookings. |
| Q. |
Which is cheaper, your
Airport Transfer or the Public Transport ? |
| A. |
The public transport is obviously
cheaper. |
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| Q. |
What are the facilities
offered at your hotel ? |
| A. |
The complete description of
the hotel/resort is available within this website.
If you are unable to locate, please e-mail to us at
maxcarry@tm.net.my |
| Q. |
What are the facilities
available in the rooms? |
| A. |
The complete description of
the hotel/resort is available within this website.
If you are unable to locate, please e-mail to us at
maxcarry@tm.net.my
|
| Q. |
Do we need adaptors
or transformers for our electrical devices? |
| A. |
If you are from Asians countries,
adaptors or transformer are not needed but advisable
to carry with you as some electrical voltage may differ.
In Malaysia, the electricity runs on 240 volts with
50-cycle system. |
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| Q. |
Is there a speed limit
on the Malaysian roads and are seat belts required?
|
| A. |
Speed limits vary on each road.
The normal speed limit on the highway is 110 km/hr.
Speed limit signboards are available for reference.
Please do not exceed the speed limit. Seat belts are
required for the driver and the front seat passengers.
|
| Q. |
Do we need a Malaysian
Driving Permit to drive in Malaysia. |
| A. |
If you carry a valid International
Driving License, you may not require a Malaysian driving
license. However, please check with the Malaysian
Road and Transport Department for further clarification.
Their website is at : http://www.jpj.gov.my/ |
| Q. |
Will we be driving
on the same side of the road as in U.S.A ? |
| A. |
No. In Malaysia we drive on
the left side of the road. |
| Q. |
How much can I take
currency back to the US tax-free? |
| A. |
Under the Travelers Declaration
regulation, permitted currency limits are as follows
: A resident and a non-resident is permitted to carry
into and out of Malaysia, RM notes not exceeding RM1,000
per person. There is no limit on the amount of foreign
currency notes or traveler’s cheques carried into
Malaysia by resident and a non-resident. A resident
is permitted to carry out of Malaysia, foreign currency
notes including traveller's cheques, not exceeding
RM10,000 equivalent per person. A non-resident is
permitted to carry out of Malaysia, foreign currency
notes including traveller's cheques, not exceeding
the amount brought in. |
| Q. |
What is the legal drinking
age? |
| A. |
18 years old. |
| Q. |
Are there any restriction
of drinking alcohol in Malaysia. |
| A. |
Throughout Malaysia consumption
alcohol is allowed except muslims are not allowed
to drink in public in the state of Kelantan and Terengganu.
Most of the hotels/resorts in Kelantan and Terengganu
do not serve alcohol. Please check with the front
counter for more info on this matter. |
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| Q. |
Do I need a Visa? |
| A. |
Depending upon which country
you are from. Please check with our local representative,
embassy, consulate located in your respective country.
The following webpage may be able to provide to you
some information on this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
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| Q. |
Does anyone in Kuala
Lumpur speak English or any other language? |
| A. |
English is the common language
used here.Our national language is Bahasa Malaysia.
Malaysians commonly speak Bahasa Malaysia, English,
Mandarin, Tamil, Cantonese, and Punjabi. |
| Q. |
Do we need to change
money before or upon arrival? |
| A. |
For your convenience, it always
advisable to change to local currencies as all transaction
in Malaysia will be in Ringgit Malaysia (RM). However,
there are moneychangers and banks nearby to do these
transactions. |
| Q. |
Where can I exchange
currency? |
| A. |
At the moneychanger or banks.
|
| Q. |
Are clothing and shoe
sizes the same in Malaysia as in the US? |
| A. |
No. |
| Q. |
Are all museums closed
on Sundays and Mondays? |
| A. |
No. |
| Q. |
Do women have to wear
hair coverings in Malaysia? |
| A. |
No. Only in places of worships. |
| Q. |
What is the standard
tipping practice in Malaysia? |
| A. |
There is no tipping practice
in Malaysia. Tipping is at your own discretion. |
| Q. |
What's the weather
like there in Malaysia ? |
| A. |
Malaysia has an equatorial
climate with uniform temperatures throughout the year.
If you are coming to the East Coast of Malaysia, especially
to Kelantan and Terengganu, most of the hotel and
resort along the east coast here are closed from November
to January due to the monsoon season. Please check
with us on this information. |
| Q. |
Where can I get information
about traveling around Malaysia ? |
| A. |
Please refer to the following
website for more details on traveling around Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where can I find details
on Museums in Malaysia ? |
| A. |
|
| Q. |
Where can I find literatures
on some of the outstanding buildings and infrastructures
in Malaysia ? |
| A. |
Please refer to the following
website for outstanding buildings and infrastructures
of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html |
| Q. |
Where can I find details
on Fine Dinning, Bistros, Cafes , Delis, Restaurant,
and Hawkers Centres in Malaysia ? |
| A. |
|
| Q. |
Where can I find details
on getting to Malaysia, getting around Malaysia and
getting around Kuala Lumpur ? |
| A. |
|
| Q. |
We wish to know more
about public transport to your hotel, where do we find
the said information ? |
| A. |
|
| Q. |
Where can I find the
location map of all the major island resorts in Malaysia? |
| A. |
Please refer to the following
website for details on location map of all the major
island resorts in Malaysia.
Website : http://www.malaysiahotels.cc/island.html |
| Q. |
Where can I find the
list of Calendar of events in Malaysia ? |
| A. |
Please refer to the following
website for the complete list of Malaysia’s Calendar
of Events.
Website : http://www.malaysiahotels.cc/wyn05.html |
| Q. |
Where can I find details
of shopping complexes in Kuala Lumpur and in Malaysia
? |
| A. |
Please refer to the following
website for details of shopping complexes in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html |
| Q. |
Where can I find details
of Embassies and High Commissions of Foreign Countries
in Malaysia ? |
| A. |
|
| Q. |
Where can we obtain
Useful telephone numbers in Malaysia such as Emergencies,
Police, Hospitals, Medical Centres, Taxi, Cabs, Busses,
Car Rentals, Coaches, immigration and all the necessary
numbers while in Malaysia. |
| A. |
Please refer to the following
website for all these details.
Website : http://www.malaysiahotels.cc/infousephone.html |
| Q. |
Where can we find the
list of good hotels and resorts in Malaysia ? |
| A. |
Please refer to the following
website for the list of good hotels and resorts found
in Malaysia.
Website : http://www.malaysiahotels.cc/ |
| Q. |
How can we get intouch
with you ? |
| A. |
To get in touch with us you
may e-mail us at maxcarry@tm.net.my.
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